Frequently Asked Questions
How can I make a reservation?
You can book online directly on our website, you can call us, or you can book an apartment by sending an email request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We’ll contact you as soon as we can.
How can I get my booking confirmation?
As soon as you have been charged to your credit card, you receive a confirmation e-mail address.
How can I see the price of an apartment?
Please select the dates on our search engine. The price will be displayed next to results.
We have small children. Can we get extra beds or cribs?
Yes, but please let us know in advance so we can arrange this extra service, by contacting our sales department.
What are the cancellation policies?
Please see our terms and conditions.
We strongly recommend that you obtain travel insurance.
Can I book by phone?
Yes. If you have a valid credit card you can call us from anywhere. See page http://www.visit-bcn.com to find the suitable phone number for your country.
Are the apartments safe?
Yes.
Do you have TV, CD player and telephone in the apartments?
Please see the description of the apartment, there you’ll find all the information that you need.
Are pets allowed?
Please contact our sales department for more information.
Are towels provided?
Please contact our sales department for more information.
How do I get to the office?
From El Prat airport (BCN)
Take the aerobus to Plaça Catalunya.
From Girona airport (GRO)
Take the bus to Barcelona Nord bus station.
Take the subway from L3 - Diagonal
When can I get to the office?
Our office hours are:
Monday to Friday - from 9 am to 2 am.
Saturday and Sunday - from 12 pm to 2 am.
