Visit Barcelona S.L. Terms and Conditions

HOUSE RULES

PAYMENT

CHECK-INS / OUTS, HOLIDAY OFFICE HOURS AND EXTRA COSTS

Cancellation policies - DEPOSITS, REFUNDS & CANCELLATIONS

F.A.Q's

HOUSE RULES

As a client, you are expected to respect the house rules that pertain to the apartment and the community it belongs to. The apartment may not be used as a party space but that of an accommodation for sleeping, eating,relaxing, etc. We emphasize that you look at the house rules thoroughly in order to avoid any future problems. Our main objective is for the client to have a good experience in Barcelona.

1. Parties are not allowed.
2. Silent hours: Monday - Friday 10 pm to 9 am, Saturday - Sunday 12 midnight to 10 am
3. Respect the noise level when in the staircase.
4. Please don’t leave the key in the lock, always lock the apartment door securely behind you, and remember to always close the building door.

HIGH SEASON / MINIMUM NIGHT STAY:

For special events we have a 3-7 night minimum (depending on the event) and a surcharge:

2008 - 2009

There is a 400€ refundable deposit per apartment for group bookings and for the Sonar festival.

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PAYMENT

By Bank Transfer

Bank name : CAIXA PENEDES BANK
Address : C/ Pelai 5, 08001 Barcelona

Account holder : Visit Barcelona, S.L.
Account number and transfer code :
ES67 2081 0110 9533 0001 2359

For international transfers SWIFT : CECAESMM081
IBAN: ES 67 2081 0110 9533 00012359

If you encounter any problems please have your bank call Caixa Penedes the
number is (0034) 93 301 48 43

Business hours are : 9am-14am Monday till Friday
You also can write a fax (0034 93 304 32 40) or an e-mail following address
0110bcn@caixapenedes.com

The contact person is: Antoni Rovira Lecha

By Visa/MasterCard/American Express

I am authorizing Visit Barcelona S.L. to charge the following amount, for the reservation of my vacation apartment, to my credit card :

Credit Card Number Valid until ……………
Name on the card :
Amount of reservation payment : EURO
Billing address :
Signature :

Please print this receipt and fax to: +34 93 315 20 66
(should you have problems with the fax please call
+34 93 342 45 34)

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CHECK-INS / OUTS, HOLIDAY OFFICE HOURS AND EXTRA COSTS

Check In is at 3.00 pm
Check Out is at 11.00 am

In general we have a 60€ one time cleaning fee, except when stated differently.

Additional cost for late arrivals:

after 18:00 - 20 €
after 22:00 - 35 €
after 01:00 - 50 €

We will try to accommodate all necessary arrival times.

HOLIDAY OFFICE HOURS:

December 24th: 10:00 - 14:00
December 25th - 26th: CLOSED. No luggage facilites.
Check-in fee all day: 20 eu/ per check in
after 22:00 - 35 €
after 01:00 - 50 eu

December 31st: 10:00 - 18:00

January 1st: CLOSED. No luggage facilites.
Check-in fee all day: 20 eu / per check in
after 22:00 - 35 eu
after 01:00 - 50 eu

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Cancellation policies - DEPOSITS, REFUNDS & CANCELLATIONS

We do require a deposit to hold your reservation and the amount will depend on the length of your booking, the number of people and the time for which you wish to book, you can also choose to pre pay your entire booking with Visa or MasterCard, or you can wire a part or the total booking amount to our bank. For short reservations of 4 days or less we will frequently ask for a full pre-payment using your Visa or MasterCard and also during great events or festivals this may be required. (Easter, Christmas, Merce Festival etc...) As deposit we do require a signed Visa Card slip that will be destroyed if the apartment is returned in good conditions. We have a 60€ cleaning fee for all bookings. As we, Visit Barcelona S.L., are managing this apartment we must charge a service tax of 16 % by Spanish law, on the part of the deposit only. So for a deposit of 100 Euros we would charge an extra 16 Euro tax, which would make it a total of 116 Euros. The balance of the reservation is due before or on arrival. We recommend that you pay the balance due prior to arrival using our online payment system or calling our offices to authorize a credit card charge. A failure to pay before or on arrival may lead to you being unable to take possession of your apartment.

Cancellations:

1. If a client cancels his reservation at any time, a 20% cancellation fee of the total amount will be applied. This amount is NON refundable.

2. If a client cancels between 60 - 29 days, the cancellation charge will be 30% of the total amount.

3. If a client cancels between 28 - 14 days, the cancellation charge will be 50 %.

4.If the client cancels between 14 days and 0 days the cancellation charge will be 100 %

It is strongly recommended that clients purchase travel insurance !!!

Any cancellation, including force majeure, must go by our clear and simple cancellation policy.

If for any reason beyond our own control, including force majeure, Visit Barcelona S.L. should be unable to provide the client with the property he has booked, we do reserve the right to transfer him, upon agreement, to a similar property.

If the price of the substituted property is less, the difference will be reimbursed to the client, but if the price of the substituted property is higher, the difference will not be charged to the Client.

The company will always aim to assist our guest as much as we can ,should a guest wish to change the date of the booking or the number of people we will try to make this possible, as well as any last minute problems with plane delays etc.. In short we have a clear and strict cancellation policy, but will help where ever we can to make your very pleasant !

If, however, no agreement can be reached, both contractual parties are authorized to cancel the contract. Visit Barcelona S.L. will refund to the Client all monies paid.

In case of legal proceedings both parties agree to Spain, Barcelona.

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