Frequently Asked Questions


How to book an apartment:

How do I book an apartment?
How do I get my booking confirmation?
Is the Internet connection secure?

How to pay for the apartment:

How do I pay?
How do I pay the balance/cash on arrival?
When do I pay the balance, cash on arrival if I don’t do it via the VB Online payment site?

Everything about Check-in, Check-out and keys:

What time is check-in and check-out?
What time can I get into the apartment when I have arrived?
How late can I arrive on my first day?
How will we get the keys when we arrive?
What do I do with the keys when I will leave the apartment?
When do I need to leave the apartment on departure day?

General Information:

How long has Visit Barcelona existed?
When we can reach your office?
Where is your office?
Is breakfast included?
Is there a lift in each apartment?
Are the apartments safe?
Can I bring a pet?
Is it possible to have a baby cot for my infant?
Is there an age restriction?
Is there a safety box in the apartments?
Is there television, CD player and/or telephone in the apartments?
I am going to bring my car. Where can I park it?
How do I get from the airport to the apartment?
What is the best way to travel in the city?
What are your cancellation policies?
Do you offer discounts?
Are linens and towels provided?
Important telephone numbers
Internet information for guests travelling from USA and Israel

How to book an apartment:

How do I book an apartment?
You can book an apartment by sending us a request and we will call you or write you back immediately.
Or you can make an online-booking directly on our web page.

How do I get my booking confirmation?
As soon as we have charged your credit card for the down payment you will receive a confirmation directly to your e-mail address.

Is the Internet connection secure?
Yes, we are using a Secure Sockets Layer (SSL), which is an Internet security protocol used by Internet browsers and Web
servers to transmit sensitive information.
(You can make sure you are on an SSL by checking the URL -- the http at the beginning of the address should have changed to https.)

How to pay for the apartment:

How do I pay?
In order to make a booking we need a down payment via your credit card (Visa, Master Card or American Express. Bank transfers are also possible.

How do I pay the balance/cash on arrival?
You will receive an e-mail 2 weeks before your arrival, from Visit Barcelona with a link to a safe Internet-Online-payment site. You can fill in all your credit card information and conveniently pay the remaining balance prior to your arrival to Barcelona.
In case you make a last minute booking or you decide not to use this system:
You can pay in cash to the check-in person when you arrive.

When do I pay the balance, cash on arrival if I don’t do it via the VB Online payment site?
When you arrive to the apartment.

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Everything about Check-in, Check-out and keys:

What time is check-in and check-out?
15:00 check-in and 11:00 check out.

What time can I get into the apartment when I have arrived?
You can enter the apartment anytime after 3 pm. If you arrive earlier, you may leave your luggage in our office until you can get
into the apartment. Our office is located very centrally at following address: Avinguda Francesc Cambo 21, 3rd floor.
http://www.visit-bcn.com/en/company_location_map.html
Clients are welcome to leave their luggage at our offices at their own risk. Please note that Visit Barcelona S.L. does not accept any responsibility whatsoever for any damage or loss to your luggage and contents.

How late can I arrive on my first day?
You can arrive 24 hours a day. However, for guests arriving to the apartment after 6 pm until 10 pm there is an extra charge of
20 €, for guests arriving after 10 pm there is a late fee charge of 35 € and for guests arriving after 1 am there is a late night
charge of 50 €.

How will we get the keys when we arrive?
When you receive your confirmation via e-mail there will be telephone numbers for you to call when you arrive in Barcelona.
Our check-in person will meet you at the apartment to let you in, give you details about the apartment and give you the keys.

What do I do with the keys when I will leave the apartment?
You just leave them on the table in the apartment and close the door.

When do I need to leave the apartment on departure day?
At 11 am. If your plane is scheduled to leave late in the afternoon you may leave your luggage in our office until it is time to leave
for the airport or train station. Our office is located very central at following address. Avinguda Francesc Cambo 21, 3rd floor.

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General Information:

How long has Visit Barcelona existed?
We have existed for 6 years; over these years we have accumulated around 15.000 and more guests. Visit Barcelona, S.L., is one of the first companies in Barcelona to rent out apartments. We are registered on the Barcelona Tourist Board.

When we can reach your office?
Our office hours are:
Monday - Friday: 10.00-20.00
Saturday: 12.00-20.00
Sunday: 12.00-20.00

Where is your office?
The office is located in the city center of Barcelona. The address is Avinguda Francesc Cambo 21, 3ª.
http://www.visit-bcn.com/en/company_location_map.html

Is breakfast included?
No, but there is no need as all apartments have a kitchen, and there are several cafes and food shops nearby.

Is there a lift in each apartment?
Most of our apartments have a lift; some of the places in older buildings may not. Please have a look at our web page where you can find more information.

Are the apartments safe?
Yes. We are always trying to choose the apartments in a very good and safe neighborhood.

Can I bring a pet?
Please contact our office first.

Is it possible to have a baby cot for my infant?
Yes, upon request, at no extra charge. Please let us know in advance so we can arrange this extra service. The Picasso apartments charge an additional fee for this.

Is there an age restriction?
No.

Is there a safety box in the apartments?
No.

Is there television, CD player and/or telephone in the apartments?
It depends, please have a look at the apartment web page and there you will find all the information.

I am going to bring my car. Where can I park it?
Some of our apartments offer parking garage for an additional 10€ per night. Otherwise, Barcelona has underground parking garages spread all over town where you can park your car for a daily fee, or on the street.

How do I get from the airport to the apartment?
You can either take a taxi directly, the cost is approx. 25€. Or you can take the Aerobus from the Airport to the Plaça Catalunya, the cost is approx. 4 €.

What is the best way to travel in the city?
Barcelona has an excellent public transportation system. There is a Metro Stop (underground) in almost every corner. The bus system is also widely used. Furthermore, it is very inexpensive to take a taxi here in Barcelona but many times it is faster and
simpler to take the Metro. Please have a look at www.tmb.es

What are your cancellation policies?
Please view our Cancellation Details by clicking on this link http://www.visit-bcn.com/en/terms_conditions.html. We strongly recommend you to get travel insurance before you go on your trip.

Do you offer discounts?
All our return clients receive a 5% discount when they book with us again; the discount applies to standard rates (not to those rates already discounted). The discount is also available to any of our return client's family or friends. Return clients only need to contact our office directly before booking again to organize their special reduction.

Are linens and towels provided?
Yes.

Important telephone numbers
Please click here

Internet information for guests travelling from USA and Israel
Generally the wireless cards of computers from the USA and Israel do not work in Spain. Please be so kind and contact our Customer Service Dept who can provide you with a wireless "USB" card if available.

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